Choose your name to view your shift and plan your breaks.
We’ll guide you through three breaks, one at a time.
View and manage the team’s planned break schedules.
A clear view of your team’s day.
Only rostered workdays can be selected.
Choose a day or apply the same limits to every roster day.
| Interval | Booked / reserved | Agents | Limit |
|---|
Guided five-step break booking, calmer CCW1 landing page, 60-second server-backed slot reservations, separate team-leader capacity controls for lunch and short breaks, and smoother interaction details.
Removed the built-in timer and break counters. Amazon Connect remains the source for actual break activity; this application is for planning and capacity.